Coinask
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Privacy Policy

Last updated: 6 April, 2026

1. Introduction

Welcome to Coinask.

This Privacy Policy explains how Coinask ("we", "us", or "our") collects, uses, and protects personal data when you use our platform.

Coinask is an AI-powered software platform that provides access to market data, analytics, and interactive tools related to digital assets and broader technology and economic trends. Coinask operates as a non-custodial service and does not hold, control, or custody user funds.

By using Coinask, you agree to the terms of this Privacy Policy.

2. Data Controller

For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR), Coinask acts as the data controller of your personal data.

Company: COINASK INC.

Email: ask@coinask.ai

3. Information We Collect

We collect only the data necessary to provide and improve our services.

3.1 Information You Provide

  • Name (if provided)
  • Email address
  • Account credentials
  • Any information you choose to provide through the platform (e.g. chat inputs)

3.2 Usage Data

  • IP address
  • Device and browser information
  • Log data (timestamps, interactions, pages visited)
  • Platform usage metrics (e.g. feature interactions)

3.3 Technical & Integration Data

If you choose to connect third-party services (such as digital asset exchanges), we may process:

  • API access credentials (stored in encrypted form)
  • Account-related data such as balances and transaction history

We do not request or store permissions that allow withdrawals or transfer of funds.

3.4 Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Authentication and session management
  • Security
  • Analytics and performance optimization

4. Legal Basis for Processing (GDPR)

We process personal data under the following legal bases:

  • Performance of a contract — to provide access to the platform and its features
  • Legitimate interests — to improve services, ensure security, and prevent fraud
  • Consent — for cookies and certain optional processing activities

5. How We Use Your Information

We use personal data strictly for the following purposes:

  • To provide access to Coinask and its features
  • To process user requests and display relevant data
  • To enable integrations with third-party services when authorized by you
  • To operate AI-powered functionality
  • To improve system performance and user experience
  • To ensure security, prevent fraud, and detect misuse
  • To communicate service-related updates

We do not use personal data to provide personalized financial or investment advice.

6. AI Processing

Coinask includes AI-powered features that process user inputs to generate responses and interface outputs.

  • User inputs (such as chat messages) may be processed by third-party AI providers including OpenAI, Anthropic, and others
  • Data is processed solely to generate responses and operate the service
  • We do not use your personal data to train AI models unless explicitly stated and consented to

AI-generated outputs are automated and may contain inaccuracies.

Coinask does not use personal data for automated decision-making that produces legal or similarly significant effects within the meaning of Article 22 GDPR.

7. Third-Party Processors

We engage trusted third-party service providers ("processors") to operate the platform. These providers process data only on our behalf and under contractual obligations, including data processing agreements (DPAs).

7.1 Infrastructure & Hosting

  • Amazon Web Services (AWS)

7.2 AI & Data Processing

  • OpenAI
  • Anthropic
  • OpenRouter
  • DeepSeek

7.3 Analytics & Platform Tools

  • Google
  • Meta

7.4 Communication Services

  • Postmark

7.5 User-Connected Services

  • Third-party platforms you explicitly connect (such as digital asset exchanges)

We ensure all processors are bound by appropriate confidentiality and data protection obligations.

8. Payments

Coinask operates as a software service.

We do not currently process payments or store payment data.

If payments are introduced, they will be handled by licensed third-party payment providers.

9. Data Security

We implement appropriate technical and organizational measures to protect personal data, including:

  • Encryption in transit (HTTPS)
  • Encryption at rest where applicable
  • Access control and authentication mechanisms
  • Monitoring, logging, and security controls

Despite these measures, no system can guarantee absolute security.

10. Data Retention

We retain personal data only as long as necessary:

  • Account data — retained while your account is active
  • Upon account deletion — data is deleted or anonymized within a reasonable period (typically up to 30–90 days)
  • Logs and security data — retained for a limited period for security and compliance purposes

11. Data Sharing and Sale of Data

We do not sell, rent, or trade your personal data.

We only share data:

  • With service providers acting on our behalf
  • When required by law
  • When necessary to protect our rights or ensure platform security

12. International Data Transfers

Your data may be processed in countries outside your jurisdiction, including outside the European Economic Area (EEA).

Where required, we implement appropriate safeguards, including Standard Contractual Clauses (SCCs).

13. Your Rights (GDPR)

If you are located in the EEA, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request deletion
  • Restrict or object to processing
  • Request data portability

To exercise your rights, contact us at: ask@coinask.ai

14. Children's Privacy

Coinask is not intended for individuals under the age of 18.

We do not knowingly collect personal data from children.

15. Disclaimer

Coinask provides software tools and AI-generated information for informational and interface purposes only.

We do not provide financial, investment, legal, or tax advice.

Users are solely responsible for any decisions made based on the information provided.

16. Changes to This Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a revised "Last updated" date.

17. Contact

If you have any questions about this Privacy Policy:

Company: COINASK INC.

Email: ask@coinask.ai